Google Voice adds new feature to warn users about spam calls
By MYBRANDBOOK
Tech giant Google is rolling out a ‘suspected spam caller’ label to its telephone service Google Voice, which will warn users about spam calls and protect them from unwanted calls and potentially harmful scams.
The tech giant said, “The company makes this determination using the same advanced artificial intelligence (AI) that identifies billions of spam calls each month across Google's calling ecosystem.” The new label will appear on the incoming call screen and in the users’ call history.
Users have the option to confirm the suspected spam call, by which future calls from that number will go directly to voicemail or they can “mark a labelled call as not spam, after which the suspected spam label is never displayed for that number again”.
If this feature is enabled, “all calls that Google identifies as spam are automatically sent to voicemail, and the call entry is put into the spam folder.” Google Voice’s ‘Suspected spam caller’ warning is available for all users. This feature does not have admin control and is available to all Google Voice users. It will be fully available in the coming weeks.
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