Building technology of the future for creating a better tomorrow
By MYBRANDBOOK
Arvind Kumar, AVP, Head - IT & InfoSec, Genisys Group
Technology blueprint for year ahead
By leveraging cloud computing services, our motto is to provide scalable infrastructure, increased flexibility, application services availability and overall reduction in effort and service delivery time for business IT operations. This in turn led to enhanced operational flexibility, service accessibility and enabling collaborative work environments. It also helped us to minimize maintenance efforts, cost and let us focus on our core business processes.
With the help of data analytics, we gain insights from vast amounts of raw data in terms of logs and event history, and use them to drive informed decision-making, optimize processes, and constantly identify areas for improvement.
We are also having knowledge sharing and cross-functional collaboration processes and a platform to foster organization wide innovation, problem-solving and a cyber secure environment.
Latest technologies influencing growth
Latest technology cannot contribute to organization growth unless it is not well adopted and not being used by business processes on a day-to-day basis. We constantly identify manual and repetitive tasks that can be automated to increase productivity, reduce errors or human efforts in an efficient manner. Utilization of tools and technologies like workflow management systems or RPA are few to streamline routine business operations and free up our resources for more value-added services/tasks.
Fortifying organization from cyber threats
Implementation of required security tools, processes, regular vulnerability assessments, monitoring of endpoint/user behaviour and taking appropriate actions on time along with staying updated on the latest threats and best practices are few cybersecurity measures to protect or strengthen our organization.
Digital technologies aiding to win customer trust
To win the trust of customers and meet their on-demand requirements as a business leader we pay attention to several key factors which impact our relation such as Fast and Reliable Delivery, Seamless User Experience, Omni-channel Approach, Personalization, Security and Privacy, Feedback and Reviews and Continuous Innovation in our service delivery procedure and processes.
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