“Leveraging technology without having a sound understanding of people, process and operational gaps can be catastrophic”


By MYBRANDBOOK


“Leveraging technology without having a sound understanding of people, process and operational gaps can be catastrophic”

Prashant Kumar
CIO - Triveni Group

 

Responsibilities of the CIO
CIO for sure have to be the change agent, they understand the business and the technology both better than anyone else within the company. CIO/CTO/CDO will always have a bird’s eye view of all the process, bottlenecks, business strategy for future, organisation’s positioning in the market and how can they work closely with business to influence and change for better that can add value and can be quantified in to some financial gains.

 

Key priorities for 2021
Digital transformation now makes technology “THE” business. Rather than technology supporting the business, technology is the biggest in business today. It is bigger because of the recent progress in all things. Digital is about removing constraints and creating exciting new possibilities that affect every one’s life and enterprise. Being digital is the only way to increase profit, productivity, performance, efficiency and customer satisfaction.

 

With the changing mandate CIO often have a feeling that digital is only about technology, but technology is secondary, it is more about people, process, efficiency, productivity and workforce optimization. When we seek to improve the process and how people work using technology then we can leverage a true transformation and become a truly digital company. Leveraging technology without having a sound understanding of people, process and operational gaps can be catastrophic.

 

Adopting Work-From Anywhere
Moving to cloud is imminent and making existing infrastructure robust with right scoping for seamless accessibility across the locations. The spending on IT Infrastructure has increased and it is important to make the infrastructure robust. IT operating model needs to change from its historical structures so that it can deliver a seamless operating environment. The waterfall structures that still permeate IT need to change into a DevOps model with persistent teams that do not change, teams that are close to the business and work in a tightly knit environment with business.

 

Redesigning IT & Security strategy
We do not consider emerging technology as a threat, what is important is choosing the right technology that can add value to the organization. User adoption of these technologies from top to bottom approach is must (CEO to Analyst), educating and training users on how to use the new technology which the organization is introducing is important. Involvement of users as product champions for technology adoption is a must.

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