“The CIO role is not only enabling technology but also providing avenues for business to re-invent the business model”
By MYBRANDBOOK
Piyush Chowhan
Group CIO - Lulu Group International
Responsibilities of the CIO
As a CIO I have to play the role of a change agent and it is important to create an innovation agenda for the enterprise. I have to carve out new digital tools and methodologies which will make innovation led change possible in the enterprise. We are in the process of creating an omni-channel customer experience for our customers and it is important that the CIO office leads that change. The CIO role is not only enabling technology but also providing avenues for business to re-invent the business model.
Key priorities for 2021
Digital is the new business model for all enterprises. The following parameters are required for being digital:
1) Accelerate Cloud Transformation journey
2) Work on Application Modernization journey
3) Create Data led Transformation for customer experience
4) Increase Workforce Transformation with new skills
5) Create Automated Process to enable Intelligent Enterprise
Adopting Work-From Anywhere
Workforce of the new era needs to adopt the digital skills to be relevant in the new normal. They need to ensure design thinking skills and Data Analytics skills. The IT workforce needs to learn Cloud management and Data platform to enable Cloud enabled solutions which are secure.
The workforce needs to embrace new ways of collaboration and we have invested in digital collaboration tools which help in remote working setups.
Redesigning IT & Security strategy
The digital world poses cyber security threats which need to be dealt with strong solutions which secure the data in the enterprise. We have done assessment of security threats and created a roadmap which will protect us in the following:
1) Enterprise data security
2) Enterprise threat assessment
3) Cyber Surveillance and monitoring
We have invested in the best tools which will help create a secure environment. Also we have built tools in the cloud which are more secure.
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