“Kotak Mahindra Bank is a new-age bank and we were ready to shift to a work-from-home mode from day one”
By MYBRANDBOOK
KRC Murty
Senior VP & Head - IT Apps RTB - Kotak Mahindra Bank
Key priorities for 2021
Before the pandemic, many organisations had been going through a ‘doing digital’ phase but were not ‘being digital’. However, some companies were already ‘being digital’ before the pandemic and they further escalated the speed of implementing digital initiatives in the post-COVID world. We are at a critical juncture and the task at hand for CIOs/CTOs is to fulfil this journey successfully and continue on the path of digital transformation.
A contactless journey for customer on-boarding and servicing their requests online without having to step into a brick and mortar setup is a key priority in today’s world. Enabling most services through digital mode is becoming the norm. The top priority for CIOs/CTOs is focussing on customers’ needs and enabling them to transact digitally.
Adopting Work-From Anywhere
Kotak Mahindra Bank is a new-age bank and we were ready to shift to a work-from-home mode from day one. Our staff also took turns to test remote connectivity. The scale of staff now accessing remote connectivity has risen substantially and we are able to cater to the same seamlessly.
Redesigning IT & Security strategy
Cyber threats have always existed and will continue. It is only the ways and means of the threats that take on new shapes and forms. The way forward is:
● Give top priority in the stack to security while implementing any technology or application. There should be no compromise, shortcuts or exceptions whatsoever and adopt a zero tolerance policy against bypassing such mandates.
● There has to be a very strong governance on IT controls and security implementation. The team can be a mix of internal stakeholders and a niche partner who has the right information, updated tools, policies and procedures implemented at the right time.
● Organisations should give compulsory and ongoing education to employees including the IT teams from time to time. This will help mitigate threats from internal staff, which happens in many organisations worldwide. This has to be made a part of the DNA of the organisation.
● Upgrade the infrastructure / applications from time to time to ensure that there is no legacy of old applications or old hardware infrastructure. This can be one of the major causes of a cyber-breach if not acted on time.
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