Adopting cutting-edge technologies to scale up business growth
By MYBRANDBOOK
Varundeep Kaur, CIO, Spice Money
Technology blueprint for year ahead
Technology adoption is critical and important for delivering any project in today’s VUCA world. Automation (provisioning, deployments, hygiene, testing, security testing), adoption of DevOps practices, agile practices, choosing low/ no code software platforms, machine learning, workflows, RPA for ticket processing/ revenue reconciliations/ bank statement management, business rules engines, data driven decision making and various cost optimization initiatives are the way to reduce the costs, improve productivity and efficiency.
For 2023-24, focus is on digital transformation, further automation, heavy usage of generative AI to free people from menial but important tasks, further strengthening cybersecurity, cost optimization, enhancing collaboration, talent development, keeping track of emerging technologies and evaluation of their feasibility and relevance for adoption and implementation.
Latest technologies influencing growth
Generative AI, Edge computing, Quantum computing, AI/ML, Blockchain, Data Fabric are the latest technologies that the organization is planning to adopt to scale up growth.
Fortifying organization from cyber threats
Investment in right technologies, comprehensive security framework, risk assessment and management, robust authentication and access control (MFA), security awareness and training, regular patching and updates, network segmentation and monitoring, robust incident response, BCP, cyber resilience, regular security assessments and audits, use of automation to automate regular screening and testing are the measures adopted by the organization.
Digital technologies aiding to win customer trust
Transparency is key, with clear communication about pricing, policies, and data handling. Prioritizing data privacy and security through robust measures and compliance with regulations builds confidence. Excellent customer service, personalized experiences, and authentic communication demonstrate attentiveness and care. Utilizing user reviews and testimonials as social proof and ensuring a consistent brand experience also fosters trust. Showing social responsibility and sustainability efforts, continuously seeking customer feedback for improvement, and focusing on building long-term relationships further strengthen customer trust.
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