Govt warns app cabs taking users for ride
By MYBRANDBOOK
The consumer affairs ministry warned of strict action against online cab aggregators if they fail to address rising consumer complaints and put an end to unfair trade practices such as levying inconsistent cancellation charges, insurance and Covid-19 charges for every ride without explicit consent of customers.
It has been found out that out of all cancellations, in more than 30% cases, the drivers force customers to cancel the ride. Therefore, customers end up paying the cancellation charges for no fault of theirs.
It is also reported that there has been a large number of complaints of drivers refusing to take passengers and insisting on cancellation of rides. During a meeting with Uber, Ola, Meru Cabs, Rapido and Jugnoo, the ministry officials said that a large number of consumer complaints against such aggregators were with regard to deficiency in services in the range of 53% to 61% of the overall number of grievances.
The officials said non-refund of paid amount and slapping unauthorised charges were the two other major grievances of consumers. The ministry said the aggregators have assured that they will look into all the concerns. With regard to cancellation charges, they have said it is levied to “compensate the drivers” for travelling around 2-3km once booking is done.
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