CIOs need to be a part of core team responsible for value creation from digital assets
By MYBRANDBOOK
Ganapathy Subramaniyan
CIO - Everise
Responsibilities of the CIO
To be the business co-owner is CIO’s key responsibility in this post digital era. CIO’s cannot afford to stay outside business as the role of IT has moved from being a business enabler to business owner. Evolving role of CIO brings more focus on Digital Experience. DX strategy is not IT driven anymore and it is customer needs driven . Hence CIO’s responsibility of engaging the business to address changing customer needs takes priority over everything.
Impactful storytelling to transform today’s pain of systems and technology into a Competitive Edge is a key skill CIO needs to acquire.
Key priorities for 2021
Being digital is no more just a CIO’s agenda, it is driven by business and customers. It is CIOs responsibility to be a part of the core team responsible for value creation from digital assets.
Evangelising Digital solutions and leveraging Digital to improve customer experience will be the priority for most. Expanding on automated Content moderation , Analytics and Conversational AI capabilities are some of the priorities.
Adopting Work-From Anywhere
Work from home at a large scale for 100% of the employees was a challenge when it started. But efficient processes set through our prior experience in this area helped us seamlessly move to this model. Adoption of new technology / tools for additional security, monitoring, employee engagement, logistics management, providing self-service options for better employee experience were areas we came out successful.
Hybrid work Model has already become the new Norm with many organisations adopting a best fit Model of their own. Employee experience and Customer Experience being the core of those models, it is evolving fast.
Redesigning IT & Security strategy
To continue to improve in the cyber security space has been our strategy. Change in the threat Landscape due to the remote working model needed greater improvement to our security stack and we addressed those using new age AI based cyber security solutions.
Keeping an eye on all new Threat vectors and improving on them is a challenge, However choosing the right partner and embracing AI based solutions helps mitigate the risks in a better way than standard ways. Solutions for Business email compromise, Phishing and Insider Threats are some of the priorities.
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