Autodesk’s unwavering commitment towards customer experience makes it a leader in 3D design


Autodesk’s unwavering commitment towards customer experience makes it a leader in 3D design

Alok Sharma
Country Manager – India & SAARC (Channels), Autodesk


The Indian industry, across sectors, is geared up for a big technology transformation. With the continued convergence of industries and information, enabled by cloud computing and Internet of Things (IoT) frameworks, the way we make things is changing rapidly.


For Indian businesses to stay productive and competitive it’s important to make the right investments in technology that can help them to navigate this environment. As a world leader in 3D Design technologies for architecture, engineering, construction, manufacturing, media and entertainment industries, Autodesk is well positioned to work together with Indian enterprises and help them in their transformation journeys. Autodesk’s expertise in digital construction and manufacturing technologies of tomorrow such as Generative Design can address most of the challenges faced by Indian enterprises today, be it making world class products or modern world class infrastructure.


Autodesk believes that the future of making is here, bringing with it radical changes in the way things are designed, made, and used. It’s disrupting every industry - architecture, engineering, and construction; manufacturing; and media and entertainment. Technology trends such as automation, IoT, and cloud computing are accelerating this disruption. With the right knowledge and tools at the disposal of the industry and its customers, this disruption is a big opportunity.


It’s important to not only communicate about the benefits of investing in the right technologies but also to demonstrate successes that its customers have achieved using these technologies. Autodesk’s annual user conference, Autodesk University is a great platform for the industry to learn from each other and also explore the new technologies that are disrupting industries worldwide.


Autodesk has a strong commitment to customer experience. As it continues to deliver on the promise of its subscription-based model for its customers, Autodesk also continues to be digitized. An important part of this is also empowering its employees with the tools and skills to deliver an exceptional customer experience. In addition, streamlining and automating business and IT processes is critical to accommodating Autodesk’s rapid growth and ensuring customers have a smooth, frictionless experience.


Autodesk takes cyber security very seriously. It uses a combination of process, technology, and security controls and collaborates with industry partners such as Cloud Security Alliance (CSA), SAFECode, Open Web Application Security Project (OWASP) to deliver a robust security program.


Autodesk builds security into its products and services from the ground up. It integrates security activities into all phases of the development effort to ensure issues are identified and corrected early and throughout the build process. Securing its infrastructure is another critical way that Autodesk protects the confidentiality, integrity, and availability of its customers’ information. Besides it owns security capabilities, such as endpoint protection, identity and access management, patching and hardening, and offensive security and integrates these elements as a holistic approach to managing security. 


In addition, Autodesk proactively tries to gain visibility into its environment for valuable insights into persistent suspicious activity, active security incidents, and ongoing exploits impacting Autodesk and its customers.



The Digital India initiative is very timely as digital technologies in construction and manufacturing would help India respond to the challenges presented by rapid growth and transformations happening in the Indian economy. As a world leader in 3D Design technologies, Autodesk tools are being used by leading businesses in India as they look to respond to this new technology environment.


With a strong focus on innovation and use of advanced technology, Airport Authority of India (AAI) - recently identified BIM (Building Information Modeling) as the design and planning platform for construction of the New Integrated Terminal Building (NITB) of Lokpriya Gopinath Bordoloi International Airport in Guwahati.  Autodesk BIM solution, Revit has been specially leveraged to design the NITB of the airport. Autodesk Revit will help to enhance collaboration of the entire project team- from design, fabrication, and construction to operations and maintenance - to make informed decisions from a common point of understanding. 


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