NHAI issues new SOPs for toll plazas; managers to wear body cameras
By MYBRANDBOOK
The National Highways Authority of India (NHAI) has issued some Standard Operating Procedures (SOPs) under which the managers and supervisors of toll plazas will wear body cameras while dealing with unruly commuters, so that the sequence of events can be recorded.
In a statement, NHAI said that the SOPs are to safeguard commuters and toll operators, reduce incidents of altercations and strengthen security at toll plazas.
As per the official statement, The SOPs also include guidelines for NHAI field offices to ensure strict implementation and adherence by toll-collecting agencies to manage staff and road users. It is also mentioned in the SOPs that the field officers of NHAI will ensure that the toll-collecting agency performs its duties following guidelines.
"Any anticipated incidence of violence should only be handled by the toll plaza manager/lane supervisors, who will wear body cameras to record instances of violence at the toll plazas," the statement said.
In case of unruly behaviour by a road user, the statement said the lane supervisor shall intervene and try to resolve the issue peacefully.
"Under no circumstances, toll plaza staff shall use provocative language or resort to violence. Toll plaza officials may take help from local police and lodge an FIR in case the issue persists or escalates," the statement said, adding that videography can be done by the staff as proof to report such incidents to the police.
A new initiative has been announced by NHAI - 'Toll par Calm', under which it has collaborated with professional psychologists to provide anger management training to toll plaza staff. A Murthal toll plaza in Haryana, the first training session was held and more training will be conducted at other toll plazas across the country, the statement said.
Any incident involving an act of violence by a road user or damage to public property at a toll plaza should immediately be reported by the toll collecting agency to police and the NHAI Project Implementation Unit with all necessary documents/proof, it said.
NHAI field offices shall ensure that the toll collecting agency has completed police verification of each and every staff deployed at the toll plaza, the statement said. In addition, toll collecting agencies have been asked to direct toll plaza staff to be courteous with road users, it added.
Toll collection agencies have also been asked to give monthly statements of incidents/FIRs to the NHAI Project Implementation Unit concerned so that in case of inaction by authorities, NHAI field officials can report it to the district collector and seek action.
The statement noted that the issuance of the SOPs will help minimize instances of altercations between road users and toll plaza staff and will help both highway users and toll plaza officials in smooth conduct of day-to-day operations.
BREAKING NEWS
TECHNO TRENDS
Legal Battle Over IT Act Intensifies Amid Musk’s India Plans
The outcome of the legal dispute between X Corp and the Indian government c...
Wipro inks 10-year deal with Phoenix Group's ReAssure UK worth
The agreement, executed through Wipro and its 100% subsidiary,...
Centre announces that DPDP Rules nearing Finalisation by April
The government seeks to refine the rules for robust data protection, ensuri...
Home Ministry cracks down on PoS agents in digital arrest scam
Digital arrest scams are a growing cybercrime where victims are coerced or ...
E-Magazine
TECHNOTAINMENT
Hrithik Roshan to endorse RuPay as Brand Ambassador
RuPay is reportedly planning to feature Bollywood superstar Hrithik Rosha
India Today Group launches – AI Pop Stars
Staying true to our industry leadership position in using cutting-edge tech
MOVERS & SHAKERS
TelioLabs ropes in Phaniraj V A as the Group CEO
TelioLabs has announced the onboarding of Phaniraj V A as its new Group CE
Wipro Appoints Amit Kumar as Managing Partner and Global Head
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO), a leading technology s
OPEN YOUR EYES
INTERVIEWS
Cisco building a trusted and resilient future for the nation
Security is foundational to everything Cisco does and customers insist on e
AMD Pensando driving innovation in the DPU architecture space
AMD Pensando stands out in the DPU (Data Processing Unit) market with its u
HOT PICK
MSI Announces the availability of RTX 50 series of laptops in
MSI, the innovative computing manufacturer in gaming, creator
Nothing Phone (3a) goes on sale today, starting at Rs 19,999
The phone was launched on March 4, featuring a 50MP main, ultra-wide, and t
MAKE IN INDIA BRANDS
PRAMA HIKVISION INDIA PRIVATE LIMITED
LENOVO INDIA PVT. LTD.
EXIDE INDUSTRIES LTD.
TEJAS NETWORKS INDIA PVT. LTD.
EMINENT CIO'S OF INDIA
ICONS OF INDIA
Icons Of India : PRATIVA MOHAPATRA
Prativa is a transformational leader with an incredible breadth of exp...
Icons Of India : NATARAJAN CHANDRASEKARAN
Natarajan Chandrasekaran (Chandra) is the Chairman of Tata Sons, the h...
Icons Of India : Dr. Sanjay Bahl
Dr. Sanjay Bahl has around four decades of experience in the ICT indus...
PARTNER SPEAKERS
PSU
PFC - Power Finance Corporation Ltd
PFC is a leading financial institution in India specializing in power ...
ITI - ITI Limited
ITI Limited is a leading provider of telecommunications equipment, sol...
BSE - Bombay Stock Exchange
The Bombay Stock Exchange (BSE) is one of India’s largest and oldest...
VIDEOS
Top 25 Brands
Global Indian industry
Indian Tech Talent Excelling The Tech World - REVATHI ADVAITHI, CEO- Flex
Revathi Advaithi, the CEO of Flex, is a dynamic leader driving growth ...
Indian Tech Talent Excelling The Tech World - Aneel Bhusri, CEO, Workday
Aneel Bhusri, Co-Founder and Executive Chair at Workday, has been a le...
Indian Tech Talent Excelling The Tech World - RAVI KUMAR S, CEO- Cognizant
Ravi Kumar S, appointed as CEO of Cognizant in January 2023, sets the ...
ITFORUM 2025
CMO of the Year
WOMEN LEADERSHIP
IMAGE GALLERY
TRENDS IN TECHNOLOGY
MORE VIDEOS
ADVERTISEMENTS
TECHNOLOGY DISRUPTION
UNICORNS REVOLUTIONISING
of images belongs to the respective copyright holders
