Winning customer satisfaction with digital experience
By MYBRANDBOOK
Amit Jaokar,
CDO & CISO, NKGSB Bank
Technology blueprint for year ahead
Regarding my agenda for 2023-24, some key focuses would include:
• Digital Transformation: I would prioritize initiatives aimed at accelerating the organization’s digital transformation journey. This may involve modernizing legacy systems, adopting cloud-based solutions, leveraging data analytics for informed decision-making, and exploring emerging technologies like artificial intelligence and blockchain for potential use cases.
• Cybersecurity: With the increasing complexity and frequency of cyber threats, I would allocate resources to strengthen our cybersecurity defenses. This includes implementing robust security measures, conducting regular security assessments, and ensuring compliance with industry regulations and best practices.
• Scalability and Flexibility: I would work on enhancing the scalability and flexibility of our systems and infrastructure. This involves evaluating and adopting scalable technologies, exploring cloud-based solutions, and designing architectures that can handle increased workloads efficiently.
• Talent Development: I would invest in the professional development of our technology team, ensuring they have the necessary skills to support our objectives.
• Data-driven Decision Making: I would promote a data-driven culture within the organization, emphasizing the use of analytics and insights to drive decision-making across various departments.
Overall, my agenda for 2023-24 would be centered around leveraging technology strategically, fostering innovation, and continuously improving efficiency, productivity, and cost-effectiveness to drive the organization’s success.
Digital technologies aiding to win customer trust
• Accuracy and Reliability: I aim to provide accurate and reliable information to the best of my abilities.
• Transparency: I make it clear that I am an AI language model and not a human expert. If there are limitations to my knowledge or understanding, I will do my best to communicate that. Transparency is crucial in maintaining trust with users.
• Consistency: I strive to provide consistent responses and avoid contradicting myself. Users should feel confident that they can rely on me for consistent information and guidance.
• Unbiased and Neutral Approach: I aim to be unbiased and neutral in my responses, providing information from a diverse range of perspectives.
• Privacy and Security: I prioritize the privacy and security of user interactions. My primary function is to provide information and assistance.
• Continuous Improvement: I am constantly learning and evolving based on user interactions and feedback.
Ultimately, winning the trust of customers involves consistently delivering accurate, reliable, and unbiased information, being transparent about limitations, and respecting user privacy and security.
BREAKING NEWS
TECHNO TRENDS
Legal Battle Over IT Act Intensifies Amid Musk’s India Plans
The outcome of the legal dispute between X Corp and the Indian government c...
Wipro inks 10-year deal with Phoenix Group's ReAssure UK worth
The agreement, executed through Wipro and its 100% subsidiary,...
Centre announces that DPDP Rules nearing Finalisation by April
The government seeks to refine the rules for robust data protection, ensuri...
Home Ministry cracks down on PoS agents in digital arrest scam
Digital arrest scams are a growing cybercrime where victims are coerced or ...
E-Magazine
TECHNOTAINMENT
Hrithik Roshan to endorse RuPay as Brand Ambassador
RuPay is reportedly planning to feature Bollywood superstar Hrithik Rosha
India Today Group launches – AI Pop Stars
Staying true to our industry leadership position in using cutting-edge tech
MOVERS & SHAKERS
TelioLabs ropes in Phaniraj V A as the Group CEO
TelioLabs has announced the onboarding of Phaniraj V A as its new Group CE
Wipro Appoints Amit Kumar as Managing Partner and Global Head
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO), a leading technology s
OPEN YOUR EYES
INTERVIEWS
Cisco building a trusted and resilient future for the nation
Security is foundational to everything Cisco does and customers insist on e
Alcatel-Lucent Enterprise Carrying a 100 year legacy ahead
A good amount of R&D works and global support services are operated out of
HOT PICK
MSI Announces the availability of RTX 50 series of laptops in
MSI, the innovative computing manufacturer in gaming, creator
Nothing Phone (3a) goes on sale today, starting at Rs 19,999
The phone was launched on March 4, featuring a 50MP main, ultra-wide, and t
MAKE IN INDIA BRANDS
TALLY SOLUTIONS PVT. LTD.
NUMERIC INDIA, A Group Brand Legrand
PRAMA HIKVISION INDIA PRIVATE LIMITED
CENTRE FOR DEVELOPMENT OF TELEMATICS (C-DOT)
EMINENT CIO'S OF INDIA
ICONS OF INDIA
ICONS OF INDIA : ROSHNI NADAR MALHOTRA
Roshni Nadar Malhotra is the Chairperson of HCLTech, a leading global ...
ICONS OF INDIA : S KRISHNAN
S Krishnan as the secretary for the electronics and information techno...
Icons Of India : Bhavish Aggarwal
Indian entrepreneur Bhavish Aggarwal is the CEO of Ola, India’s larg...
PARTNER SPEAKERS
PSU
RailTel Corporation of India Limited
RailTel is a leading telecommunications infrastructure provider in Ind...
BSE - Bombay Stock Exchange
The Bombay Stock Exchange (BSE) is one of India’s largest and oldest...
BEL - Bharat Electronics Limited
BEL is an Indian Government-owned aerospace and defence electronics co...
VIDEOS
Top 25 Brands
Global Indian industry
Indian Tech Talent Excelling The Tech World - Aman Bhutani, CEO, GoDaddy
Aman Bhutani, the self-taught techie and CEO of GoDaddy, oversees a co...
Indian Tech Talent Excelling The Tech World - NEAL MOHAN, CEO - Youtube
Neal Mohan, the CEO of YouTube, has a bold vision for the platform’s...
Indian Tech Talent Excelling The Tech World - Dheeraj Pandey, CEO, DevRev
Dheeraj Pandey, Co-founder and CEO at DevRev , has a remarkable journe...
ITFORUM 2025
CMO of the Year
WOMEN LEADERSHIP
IMAGE GALLERY
TRENDS IN TECHNOLOGY
MORE VIDEOS
ADVERTISEMENTS
TECHNOLOGY DISRUPTION
UNICORNS REVOLUTIONISING
of images belongs to the respective copyright holders
