Implementing various IT enablement initiatives to enable business continuity
By MYBRANDBOOK
Hariharan Subramanian, VP ‑ IT, Shriram Properties
Technology blueprint for year ahead
In 2023-24, we will continue to work on making all departments tightly integrated with technologies, data should flow seamlessly, and better data visibility with analytics resulting in better and quicker decision-making. We are also planning to implement a proactive cyber security vulnerability assessment and risk analysis programs for better security controls.
Last year, we implemented various IT enablement initiatives across our departments and projects along with our vendors and suppliers. We rolled out the transition from on-premise to Cloud/Data Centre infrastructure, SAP implementation along with security and remote working possibilities to enable our workforce to work remotely and from home without impacting business continuity. That has helped us organize and manage the operation efficiency across our project sites with centralized decision making which became possible due to the various IT projects we implemented to integrate all the supply chain to end-user sales data for quick and to make informed decisions. This year, we will focus on making the system more robust and efficient with the least downtime and glitches.
This also helped reduce operational costs by more than 40% and faster rollout time along with increased customer experience.
Latest technologies influencing growth
The nature of our industry is we have a distributed workforce and we work with a lot of vendors and suppliers. Security of data access and data storage is a critical aspect. We have already adopted Zero Trust Access security for secure access of applications by our distributed workforce and some of our vendors. We will be enabling all our employees with Zero Trust Access security to safeguard our data and risks arising out from unauthorized access.
ChatGPT is one technology that is quite a buzz. We are planning to implement some form of Chatbot for better customer experience. We will continue to keep using data analytics for better visibility of data and informed decision making.
Reiterating the brand identity
Real Estate is generally considered as a traditional industry in terms of technology adoption. We want our organization to be at the forefront of digital technology adoption and use technology as a lever to provide better customer experience and earn customer trust.
Shriram Properties is one of the fastest growing real estate players, we recognized IT enablement of the organization would be an integral part to our success and growth journey.
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