Prakash Pradhan, CIO - Jagsonpal Pharmaceuticals

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Post GST, alignment of IT with Business becomes Critical  

Commitment as a Tech Head  
The name and designation of Chief Information Officer (CIO) was an unknown word few years back. The department was normally known as EDP/IT department catering to some textual reporting data to various functional heads. The traditional user company environment prevailed throughout the organization as the IT department was catering the tactical/operational need of the normal functional users. All the key departments in pharmaceutical vertical are marketing, sales, distribution, product, accounts, purchase, manufacturing & QC. IT department was just having a supporting function to all these functional departments as the operations were very much disjointed and all the departmental information used to remain in silos.

Even a couple of years back we automated the invoicing/billing process of the organization with a web based solution keeping aside the thought of integrating all the operations.

In pre GST era, business requirements also changed time to time. Most manufacturing operations are concentrated in Uttarakhand and Himachal Pradesh. But after GST being implemented, business requirements changed drastically. Hence alignment of IT with business became very critical. Hence the role of CIO really started pouring in. Being the partner of all functional heads and at the same time, contributing to business strategy and growth became also a boardroom discussion.

Experience Cell
The role of CIO is to be the conduit between top management and all the functional heads. As all the functional heads deep root in the organization and working in the same ways since decades, change in management was the biggest challenge. Before the organization started transforming, a CIO had to be the evangelist in the transformation process. The only way of success of all the IT initiatives taken in the last couple of years- ERP, CRM, Field force performance enhancements etc became visible only after the Human revolution of the CIO. It is more of human transformation than technology transformation. After all these, extended organization will be a reality. 

Investment Plans for FY 18-19
In Financial Year 2018-19 the top priority for investments in IT will be in business intelligence, analytics and mobility for the enhancement of the business.

 

Before the organization started transforming, a CIO had to be the evangelist in the transformation process. The only way of success of all the IT initiatives taken in the last couple of years- ERP, CRM, Field force performance enhancements etc became visible only after the Human revolution of the CIO. It is more of human transformation than technology transformation. After all these, extended organization will be a reality.

 

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