MY BRAND BOOK RPA, Digital Transformation in patient care, Data privacy, Business Intelligence Reporting – Key priorities of Neotia Healthcare Initiative

RPA, Digital Transformation in patient care, Data privacy, Business Intelligence Reporting – Key priorities of Neotia Healthcare Initiative

By MYBRANDBOOK

Bibhas Sen Choudhuri
DGM – IT
Neotia Healthcare Initiative

CIO priorities for 2022
We have shortlisted some of our key priorities for the financial year 2022-2023, as a part of digital transformation.

Robotic Process Automation (RPA) – To reduce the manual and repetitive work, we are introducing the RPA process based on the UiPath platform, so that the man-hours can be used in other creative activities.
We have taken into consideration the priorities to automate a couple of HR processes like, Recruitment process, Performance Management System (PMS) and Employee Training process, to bring more transparency and efficient system considering employee’s satisfaction.
We already launched Business Intelligence Reporting, Beta version 1.0 in April 2022, to get a better understanding of operational performance, identify the gap’s and to take corrective action.
Digital Transformation in the patient care area to provide clinical intelligence, personalised care, decision support system, patient & doctors engagement and to build a strong data lake for clinical research.
In terms of Data privacy, Data Security and to take preventive action against cyber-attack, we will go for Information Security Management System (ISMS). Considering the scope of ISO 27001:2013, we will start the implementation by the end of July 2022.

Besides the above mentioned initiatives, we are working for paperless hospitals in the patient service area by SMS Link, Patient Mobile App, various links through emails and WhatsApp integration.

Digitization - opportunities galore
In healthcare service, there is no significance of “opportunities”, patient satisfaction, timely care management, preventive measures and engagement of doctor and patient which matter at the end.

IT: The Future of India
This pandemic and lockdown has pushed the digital transformation on top of any priorities. Today all the industries are looking for digital transformation. Cloud infrastructure, DR Site, Web Application, Mobile Apps, Payment Gateway, RPA, and a lot of AI based applications have come in these two years and to protect this data finally cyber security is in place. Nowadays every industry is looking towards IT development and adoption of new technologies. Now all the industries are driving digital transformation, and it has a significant role for future India in terms of Developing new products, Quality of Product, Service Quality, Optimum usage of resources, Customer satisfaction and many more.

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