MY BRAND BOOK Sunil Kumar, CTO

Sunil Kumar, CTO - Mynd Solutions

By MYBRANDBOOK

‘An IT team should have people with broad understanding of the technology’

Commitment as a Tech Head
A CIO/CTO today has to be completely aware of the latest emerging technologies and needs to continue to guide the organization towards adoption of these technologies for the benefit of business.

Today, the demands of the end customers are completely different from what it used to be a few years ago, irrespective of the industry the organization caters to. The customer has to be kept engaged, with the needs and information about products and services available at her/his convenience. The customer expects anyone he talks in the organization to be aware of the details of the services or products she/he is consuming from the organization. A CIO needs to enable the organization to achieve all of the above from a customer perspective, in addition to ensuring continuous efficiency of internal operations by bringing in automation wherever the work is being done manually.

Experience Cell
Instead of looking for people with “a skill”, it is important to look for people with broad understanding of technology, having the right attitude and the right SQ (Social Quotient). I am sure, we have enough number of good people available in India and if we can choose people with these attributes, and we guide them right, we can build excellent teams. If we talk of the IT industry, there is no rocket science in any technology and I believe everything can be learnt, and that is how we have built one of the most wonderful team.

Adaptability to Organizational Changes
It is eminent to build open and component based systems in today’s age. Each component must do a small task and expose this as a service to other components within the landscape. For example: GST calculation could be one common component which could be used by accounts payable, accounts receivables, vendor portal, compliance and other systems within the organization. This kind of a component based architecture, an orchestrator like a BPM engine and an Enterprise Service Bus are things that every medium organization must have to keep itself agile and quickly adapt to the changes.

It is extremely important to keep the customers and potential customers engaged. We have recently deployed a blockchain platform. We are working on deploying chat bots on our platforms. Also, we are working on Robotics Process Automation and would be deploying it soon in our environment. Continuous work is also going on in improving security levels for our applications and IT infrastructure.

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