MY BRAND BOOK V Ranganathan Iyer CIO A leading conglomerate

V Ranganathan Iyer CIO A leading conglomerate

By MYBRANDBOOK

Technology penetration to enhance the quality of the product

Commitment as a Tech Head
There are 2 components, one for the business issues in the present situation and the other would be future technology adaption. For the present business, one should be a good listener first, hear the problems communicated with intent to understand the problem and try to understand the cause of the problems statement and communicate the understanding you/your team has got. Once this portion is mutually agreed between business user and IT, remaining will fall in place. For IT enabled solutions, ensure service provider is also communicated the agreement first. If the service provider can provide POC, then implementation will be really good.

For future technology adaption, one has to understand the company’s business goals for next 5 years, list down different targets planned by business by different departments & collate, discuss such problem statements & solution requirements with business, and then plan the budget accordingly to ensure the business adapts technology which is required.

Experience Cell
Lack of deep knowledge is a daily trifle. Any new technology in market cannot have right resources in place with experience. So one has to understand the resources available, have the approach to understand & learn fast and bring in new perspective to the problems we have with new technology.
It is very essential we should have Centre of Excellence (CoE), so that we can sustain the talent and have minimum workforce.

Key Priorities
As we are exposed more towards the international market, India is now becoming more quality conscious. This also means, we must produce zero defect products, zero-defect manufacturing, which is not humanly possible. So technology penetration is a priority for us. As the business is becoming more and more cost conscious, it is very important to increase the already available asset use effectively. So, increasing the efficiency of the machines, eliminating break-down, which directly increases the productivity without compromising on the quality of the produce, is a mandate.

Adaptability to Organizational changes
Considering the business requirements, IT needs to be agile, dynamic and flexible. Businesses should bring in latest technology which is aligned to the business needs. Some of the adaption is very quick in nature, which are measurable while others are not. Sometimes the industry standard practices despite good cannot be implemented due to various local reasons.

The important activity as for new business is concerned is to give customer option. This will enable to get more value add to the customer so that customers can offload their activities to us. So, implementing good program management tools like APQP/PPAP will enable visibility. Technology which will increase the quality of the product produced increases the performance of the machine or process, which in turn will increase customer satisfaction.

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