Mukesh Mehta, Chief Technology Officer, Batlivala & Karani Securities Ltd.
By MYBRANDBOOK
Redefined CIO role
The traditional CIO role meant that they were the providers of IT with a focus on development and operations, the new model envisions the CIO as a broker and orchestrator of services.
From EDP Manager to CIO: Earlier during late 90s it was kind of a plumber-type person who got the network working, servers running, emails going, and that was their job. The Role has changed (rather matured) and now we are here to educate each-n-every stakeholders and board about on the benefits of digital technologies. We have to convince them how this is going to help in quick-fast decision making. Today CIO not only ensures 24x7x365 plans (lights-on) but have now gone live with RPA, AI, ML, Analytics while for Infrastructure, now HCI & SDWAN has become new norms. CIOs will continue to use the technology to ensure the pole position among the competitors.
Innovations & ROI
CIOs have courage to break rules (thru innovation) and that’s the reason they are driving change in every corner of the business. The goal is to help organization with the fast changing customer demands and gimmicks. I always keep myself out of the comfort zone and focus on innovations (and experimentation) to improve ROI for technology as well business costs. This is in the DNA of organization and a typical success mantra to keep exploring new revenue earning opportunities. If CIOs are unable to develop an in-depth knowledge of their industry and their clients and customers, they are irremediably doomed to fail.
Key Priorities
CIOs are now for sure becoming key influencer in the organization. There is a pressure from business to drive innovation and digitalization to ensure they are ahead from the competition. As a CIO we need to support them by automation of various business processes to ensure there’s savings in the operational cost. Another bigger challenge and the agenda for 2019 would be meeting the demanding regulator’s (and/or compliance) requirements and keep a close eye on the Cyber Securities.
“Our vision is try to be one-step ahead of the industry peers which requires constant upgrade of processes, policies, products and people (skills of people). We keep pushing and expanding all these components. Board very much knows and acknowledge that any spend on Digitalization will increase the productivity and profitability.”
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