Prepared for the seismic shifts in the market dynamics & consumer needs and providing required services & solutions
By MYBRANDBOOK
Dr. Amrut Urkude, CIO, Reliance Polyester (Ex Shubhalakshmi Polyesters)
Technology blueprint for year ahead
As a leader, the CIO needs to understand the technology and related parameters so that risk can be reduced. We need to understand both technology and people so that we can set clear goals and calculate the project’s return on investment. We need to select the right technology and the right partner to implement the technology projects, keeping in mind the budget. It is very important to consider what kind of skills are required to implement it and whether it is sustainable or not. It is also important to understand future support for technology. As leaders, we need to assign or delegate the work to the right resources or the right team. Sometimes it is necessary to upskill the resource to meet the requirements or become an expert so that the project fails and reduces the risk.
Latest technologies influencing growth
We are planning to refresh our IT infrastructure, including LAN, WAN, and integration; high-speed and secure MPLS and ILL; Plant operation solutions to get real-time MIS and dashboard; Automation; Securities, IoT, HRMS, and Related Solutions.
Fortifying organization from cyber threats
To strengthen cyber security, we are using the latest managed firewall services with zero tolerance, intrusion detection/protection, anti-virus, VPN, encryption, password hygiene. Also, from time to time we share the knowledge to the business users on cyber security. We are doing regular cyber security audits and acting on the findings.
Digital technologies aiding to win customer trust
Consumer expectations are at an all-time high as a result of the influence of technology. Continually raising the bar, our customers compare the experience of buying from us with that of competitors. Every customer needs fast deliveries, support, and hassle-free transactions. Most customers want information on their devices; hence, a lot of innovation or digital technologies are coming to the market. To win the customer, technologies play a crucial role as part of the company’s products. To gain that, we are facilitating them on technologies by providing solutions, skills, and support.
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