Taking a holistic view of digital change efforts for attaining business objectives
By MYBRANDBOOK
Meetali Sharma, Director - Risk, Compliance & Information Security, SDG Software (I)
Technology blueprint for year ahead
Any solution deployed within our environment is based on thorough risk assessment and is used only when it can be utilized to mitigate any existing or new risk. We also ensure that the new technology helps in reducing manual efforts and minimizing human errors. In this manner, we ensure that return on investment is achieved and each technology or tool deployed increases efficiency and productivity while reducing costs. Our agenda for 2023-24 is to deploy more modules of our GRC platform TruOps to manage our internal environment. We would also like to focus more towards employee awareness to ensure security of data during remote working.
Latest technologies influencing growth
With the increase in remote working over the last two years due to the pandemic, it is critical for organizations to adapt such technologies which are in line with their business objectives while supporting the remote environment. In the same context, we also conducted a risk assessment of our environment based on the emerging threats due to remote working. In the same context, we have deployed or in process of deploying various technologies to secure our environment such as data loss prevention, XDR, 24*7 Security Operations Center, phishing simulations, email security, user behavioural analytics & monitoring, encryption, multi-factor authentication, remote patching to name a few. All these would help in ensuing we are cyber resilient. Along with this, focus is also on continuous security awareness and training of employees. We also ensure that our business continuity plans as well as incident response plans are tested and updated regularly.
Digital technologies aiding to win customer trust
One of the most important guiding principles that we follow at SDG is to “Act in the best interest of customer”. In order to win the trust of our customers, we ensure that we deliver the best services to our customers with 100% quality. We partner with our customers to understand their environment well and make sure that the customer looks good without making any mistake on their own or with us. We make all endeavours to wow our customers at all times and monitor this through regular feedback from them. Customers are also very happy with the overall cybersecurity framework deployed by us and we ensure cyber resilience through continuous monitoring and periodic risk assessment of our operating environment. All this helps us in winning trust of our customers while ensuring security and quality.
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