“One way to differentiate brands with the customers is to demonstrate that the organization values their privacy”
By MYBRANDBOOK
Pragnesh Mistry
Manager Group IT
RPG
Digitization - opportunities galore
Adoption of digital platforms has led to fundamental changes to the way a business operates. Organizations across industries enjoy the benefits of digital transformation:
· It enables businesses to modernize legacy processes, accelerate efficient workflows, strengthen security, and increase profitability.
· Data driven customer insights, better customer service and experience, providing the team with the right set of tools to build a digital culture.
Tech talent: A challenge
Upskilling is the way to bridge the talent gap. As an organization, our HR policies and employee friendly programs help key talents to upskill themselves in the domain they are interested in. The integration of goals with the LMS helps to have an organized approach.
Technology & Brand amalgamation
The focus being customer experience, one way to differentiate brands with the customers is to demonstrate that the organization values their privacy. Give the customer the control of how their data is collected and used, and empower them with the autonomy to make decisions around their data.
IT: The Future of India
Tech industry is shaping every corner of our country. The Atmanirbhar Bharat has given a platform to many startups to fully utilize technology to cater to the needs of common man, be it food delivery, education, healthcare, giving a better experience to customers by adapting to new technology trends.
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