Its important for a CIO to elevate IT as a business enablement function
By MYBRANDBOOK
Sreeni Venugopal
Group CIO and CISO
KIMSHEALTH
CIO priorities for 2022
An organization must offer learning opportunities in both business and technology domains to attract and motivate top global talent. At KIMSHEALTH, we have embraced the latest trends in technology across development platforms, databases, business analytics and IoT, which are key areas that top talent wants to participate in. This opportunity that combines business learning with latest technology exposure will be of great value to aspiring tech talent.
Digitization - opportunities galore
In traditional business organizations, IT is mostly seen as a cost and seldom as a business enabler. It is important for the CIO community to elevate IT as a business enablement function to receive due importance and budget consideration.
In our healthcare domain, we are elevating IT to a revenue stream by introducing digital patient (customer) offerings – like remote health monitoring and post-operative support via connected wearables, mobile apps and AI enabled health analytic solutions. Our digital transformation efforts have enabled focused marketing and customer retention. Patients can be reached more effectively via our mobile App and other digital marketing channels. This elevation of IT has generated direct revenue streams, lower costs, reduced manual errors, better regulatory compliance and higher patient satisfaction.
Tech talent: a challenge
From a CIO perspective, there are 2 ways to look at how to execute your ideas and strategies. Either you hire talent to do the work in-house or you look externally to your technology vendors and partners to support you. We follow a multi-pronged approach. For customer critical areas where intellectual property plays a part, we offer lucrative work packages to hire and retain the right talent. For areas that are best executed by an expert technology vendor, we leverage our partners to execute our strategies.
IT: The Future of India
Without any doubt, IT is the most significant enabler of the future. From an India perspective, it is very encouraging to see that the government is very focused on IT and has launched various schemes, regulations and programs promoting quantum computing, AI, healthcare technology, cybersecurity etc. We will see proliferation of technology in all domains from healthcare, transportation, power, manufacturing, government and defence. This will enable IT being seen as a necessary enabler and help IT attain the importance and position that it deserves.
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