Mrutyunjay Mahapatra, DMD, Digital Business and New Business-SBI

MYBRAND BOOK

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‘A CIO’s role does not pertain to just running day-to-day IT functions’   

Digital Disruptions are no more topics of seminars and newspaper articles. It has landed with a bang in the lives of individuals, enterprises and societies. The power of digital things - whether in networking, mobility, cloud or social media, is changing the way business is done and the way individuals & organizations meet, exchange & deliver value. Technologies are rapid and speed is often blinding. It is important to understand this three dimensional attack around complexity, velocity and variety.

Banks and Financial sector players are traditionally cautious and many in India are critically vendor dependent. For example, the adaptation of cloud, simply a matter of time, could unrecognizably alter the procurement, provision and use of hardware. Datacenters of racks of servers will be rendered redundant with Capex turning into Opex. In another example, the payments space with authentication and application of RPA & AI could become so seamless that Banks payment gateways & payment systems have to be thrown out to be replaced by user centric and social & mass media based product deliveries.

In today’s world, user experience and user self-service have become a main anchor of competitive advantage. This enjoins a lot of work on Platformization and Enterprise integration initiatives like API building. Banks like SBI are also setting up UX centres, Collaboration Labs and Innovation framework. The results of these initiatives will be the main ammunition with which marketing warfare shall be conducted.

All these challenges have made the lives of all players, enterprises, vendors and employees very grueling and pressure cooker like, but without a doubt multiple times more interesting and exciting.

 

Banks and Financial sector players are traditionally cautious and many in India are critically vendor dependent. For example, the adaptation of cloud, simply a matter of time, could unrecognizably alter the procurement, provision and use of hardware. Datacenters of racks of servers will be rendered redundant with Capex turning into Opex. In another example, the payments space with authentication and application of RPA & AI could become so seamless that Banks payment gateways & payment systems have to be thrown out to be replaced by user centric and social & mass media based product deliveries.

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