“For a lot of organizations the pandemic brought to realization the importance of technology and digital connect”
Responsibilities of the CIO
TCIO has always been a change agent as technology adoption has always been a key change for organizations for the past several decades. In fact, according to me the CIO now has a better response from business who have realized that the change is not a luxury or good-to-have anymore but more of a mandate and a must-have if the business needs to gain edge over competitors. And business leaders cannot shirk away the responsibility of taking equal stake in this change transformation.
Key priorities for 2021
The circumstances have changed - first users made use of technology to support business needs and therefore it was “doing” digital. Now the situation is that you can hardly do anything without technology. Hence one needs to “be digital”. The responsibility of the CIO is to ensure that business realizes this change and adopts it seamlessly. Digital now needs to be built in the DNA of the organization and at the same time IT needs to mitigate risk and ensure security. This could involve revising SOPs, updating policies and ensuring there are enough control points and at the same time not compromise on agility.
Adopting Work-From Anywhere
The pandemic has taught us that we can still accomplish a lot with less. The typical changes have been acceleration of the journey to cloud, adoption of collaboration tools, keen interest in virtual infrastructure and increased focus on security. The shift is visible where buy-in for IT initiatives is now easier than before. For a lot of organizations the pandemic brought to realization the importance of technology and digital connect in this ever changing environment.
Redesigning IT & Security strategy
Most of the threats are to technologies that have greater exposure to the internet. The challenge for the CIO is to strike the right balance. Build the Risk Mitigation strategy to identify associated security tools for technologies that are required for the business to run and proactively look at the threats and prevent mishaps. Keep measuring the benefit both tangible and intangible to make conscious decisions and mid-way course corrections.
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