“We cannot afford to lose focus on security for the want of accelerated digital adoptions, so blending safety and innovations is the key”
By MYBRANDBOOK
Viloo Williams
CIO - Sir HN Reliance Foundation Hospital
Key priorities for 2021
Being digital is the buzz word for every industry vertical today and varies drastically. For Healthcare, the mandate is manifold, with “how to improve the patient experience in the superlative”, topping the list. Healthcare organizations who focus on their data (digital or otherwise), build Business Analytics, and derive their insights from these, will be most successful in creating the wow factor for their customers; in turn ensuring steady revenue growths. CIOs/CTOs are kept on their toes 24x7 to enable the organization’s digital mandate.
● Organization-wide data made available quickly, accurately, using the correct BI platforms, to create meaningful analytics for business teams. Here predictions are supported by technologies such as AI that need to be implemented.
● Clinical Decision Support Systems, driven by AI is another focus area of implementation.
● Remote monitoring of patients is the next technology-driven area of focus getting wider acceptance.
Adopting Work-From Anywhere
Most industries adopted the ‘work-from-home’ but this was never possible for healthcare. CIOs are expected to “always be prepared for the unknown” and “give solutions overnight” for every new challenge. We had to make digital platforms available overnight for tele-consultations and home care. The positive outcome of the pandemic was that the entire medical fraternity who shied away from anything digital, became the biggest users of digital platforms successfully.
Putting up fully digital, tele-ICU enabled Covid centres was another adoption where doctors saw the benefits of remotely monitoring patients and yet giving them superior medical care.
Redesigning IT & Security strategy
As a hospital, Data security and confidentiality is most important irrespective of pandemic or otherwise. We cannot afford to lose focus on security for the want of accelerated digital adoptions, so blending safety and innovations is the key. As a CIO the strategies include keeping all infrastructure updated with latest upgrades / patches of OS, Networks, firewalls and all connected equipment, which are in large numbers in hospitals. Mobility platforms go through stringent security tests. Having our own Secure Cloud is a blessing when we need to quickly implement applications during pandemic times.
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