“Change @ pandemic speed is the new mantra”
By MYBRANDBOOK
S Chandra Mouli
Digital Strategist & Technology Advisor - Sankara Nethralaya
Responsibilities of the CIO
Pandemic has put an onus on CIOs to go the extra mile in terms of both innovation and evangelization of technologies and practices through extreme digitization leading to quantum benefits for the organization.
Change @ pandemic speed is the new mantra internally we practice to keep up the pace of the user expectations and also provide value added service to our patient community. For us to become change agents, the change must start from within and from the IT organizations which carry a legacy of applications from the pre pandemic era to the digital tsunami that we are in. Incremental training, smart cloud services, continuous cost optimization, extreme programming to pair programming and working from anywhere with focus on outcomes and deliverables so that we can make the difference for our stakeholders.
Key priorities for 2021
CThe key priorities are:
1. Cost Optimization resulting deep automation across all business process areas
2. Enhancing Customer / Patient experience using disruptive technologies and Tele medicine
3. Intelligent Cloud services and Active defense on Cyber security
Adopting Work-From Anywhere
Being a Hospital hybrid workplace giving the flexibility of switching between Work from Home to on Premise work.
Mitigating insider threats and strengthening of policy framework on privacy, encryption, and active monitoring of threats and data governance.
Hybrid intelligent cloud to manage the ever growing needs of data storage and policies relating to access controls and provisioning for users.
Redesigning IT & Security strategy
As a health care provider more active engagements are being conducted through social and public platforms in terms of STAY SAFE campaigns against pandemic. It has opened up an avalanche of engagement measures with society at large, patient community besides with the provider community in terms of strengthening of intervention measures and related training and reporting. Discovery tools for new cases and exceptions reporting is enhancing knowledge management framework for internal use and training with newer and modified protocols.
Adoption of AI / ML in terms of disease management reporting and smart coding is being attempted to reduce the clinical workload and improve better data management for smarter decision making.
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