Evercare Group Management embraced mobile first cloud strategy for applications to better engage with customers


By MYBRANDBOOK


Evercare Group Management embraced mobile first cloud strategy for applications to better engage with customers

Sumit Puri
Group CTO - Evercare Group Management

 

Responsibilities of the CIO
In my mind, CIO stands for Chief Innovation Officer since innovation is the core of success in today’s digital age. Every business requires to become predominantly digital and leverage customer and enterprise data effectively.

CIOs of today, by virtue of their roles, have access to the majority of business domains which need to be digitised to make the business engagement better with our customers. They need to speak the language of business, become more design oriented and agile in order to respond quickly and effectively to the changing business landscape.

 

Key priorities for 2021
CIO / CTOs are now being looked upon to be one of the flag bearers for driving revenue through digital channels. The need of the hour is an intuitive user friendly mobile first digital apps with excellent UI/UX design, supported by a robust backend IT platform. CIOs / CTOs need to be well versed with business domain aspects and have a good understanding of what will appeal to the consumers in the digital age.

 

Adopting Work-From Anywhere
We were relatively fortunate because we had already moved to Zoom enterprise collaboration tool and O365 for all key corporate users. We were also in the process of rolling out a mobile first strategy with remote patient management and tele-health solution on the cloud. We also rolled out Oracle global cloud EBS Financials and supply chain modules with Enterprise Performance Management instances rolled out across our geographies for financial consolidation and enhanced business MIS dashboards.

 

Redesigning IT & Security strategy
In order to engage with our customers better, we had already embraced a mobile first cloud strategy for applications which do not have sensitive patient data hosted on them.

 

We also launched tools like AI based chat bot on websites to make our communication channels more seamless for our customers. With enhanced remote workforce, care was taken to ensure role based VPN access was provided to key users and IT security was further strengthened by adopting tools like Artificial intelligence based email and network security solution from darktrace. Also, a lot of effort was spent on reiterating the importance of effective security incident response across teams.

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