EPL’s advanced steps of digitizing its key processes even before pandemic helped the company to navigate easily


EPL’s advanced steps of digitizing its key processes even before pandemic helped the company to navigate easily

Prakash Dharmani
Global CIO - EPL


Responsibilities of the CIO
I firmly believe in JFK’s quote “Change is the law of life and those who look only to the past or present are certain to miss the future.” As a mandate for digitization and process automation grows it becomes an important and rather golden opportunity to work with key business stakeholders and identify areas of business process improvement and deliver digitization. IT is no more silo but synonymous with business.


Key priorities for 2021
The global COVID-19 lockdown has had unprecedented impacts on our personal and professional lives. If you closely observe and analyse the annual results of companies which had adopted dDigital technologies long back, they have not only survived but actually thrived. They have turned this adversity into opportunity.


CIO’s can play a very important role in the digital transformation journey of an organization as they have knowledge and insights of cross functional processes and linkages. CIO’s need to collaborate and engage with all stakeholders and identify areas of improvement wherein they can bring in business efficiency by working all KPI’s i.e. reducing time to market, increasing revenue, reducing cost, improving experience across all facets i.e. customer, employee and partners.


Adopting Work-From Anywhere
Fortunately we had digitized many of our key processes like P2P, O2C, customer requirement capturing, even before pandemic hit us. This helped us navigate. However we did invest a lot in laptops to ensure smooth transitioning from office to home. Similarly on IT security we upgraded our end protection and scaled up VPN.


Redesigning IT & Security strategy
Change is the only constant. Gone are the days of a five year road map as the IT landscape keeps changing very fast. We need to keep making a three year IT strategy road map and evaluate progress and achievement on a yearly basis and keep doing course corrections.


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