Cafe Coffee Day implemented contactless ordering platform - Digital menu, Digital ordering, e-bill, Digital payment and NPS
By MYBRANDBOOK
Venkatesh Babu S
President & Head – IT - Coffee Day Global (Cafe Coffee Day)
Responsibilities of the CIO
CIOs are expected to identify newer digital business models and help everyone understand the same. They are also expected to implement and scale these models at an accelerated pace without compromising security.
CIOs are expected to be business drivers rather than enablers.
Key priorities for 2021
Enabling remote workforce on short notice was the ‘doing digital’ and that itself was a major effort from CIO/CTOs by establishing and securing virtual environments and collaboration tools.
Today, digital is no longer about cost and efficiency improvement, it is about survival and being relevant in the competitive marketplace. Therefore, companies are looking to the CIO / CTO to help them understand and implement sophisticated digital tools on a greatly accelerated timeline.
Adopting Work-From Anywhere
We were enabling remote workforce in secure virtual environments. We have used collaboration tools like Office 365, Microsoft teams, which helped us to do meetings, town hall, training, etc. We also implemented a mobility app for the sales team, field force automation, etc. We setup VPN access to users to ensure security of transactions.
Safety of our customers was of utmost importance to us. We implemented a contactless ordering platform - Digital menu, Digital ordering, e-bill, Digital payment and NPS.
Redesigning IT & Security strategy
We see these are opportunities rather than threats. We have planned the migration of our workload to the cloud even before COVID-19. We have integrated all the delivery platforms to Point of Sales. We believe there will be a shift in e-commerce and m-commerce to conversational commerce and we are coming up with our offerings capitalizing the same.
The current focus is on the quick deployment of new digital business models. Medium-term, we will be filtering successful business models and optimizing the same.
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