Cafe Coffee Day implemented contactless ordering platform - Digital menu, Digital ordering, e-bill, Digital payment and NPS
By MYBRANDBOOK
Venkatesh Babu S
President & Head – IT - Coffee Day Global (Cafe Coffee Day)
Responsibilities of the CIO
CIOs are expected to identify newer digital business models and help everyone understand the same. They are also expected to implement and scale these models at an accelerated pace without compromising security.
CIOs are expected to be business drivers rather than enablers.
Key priorities for 2021
Enabling remote workforce on short notice was the ‘doing digital’ and that itself was a major effort from CIO/CTOs by establishing and securing virtual environments and collaboration tools.
Today, digital is no longer about cost and efficiency improvement, it is about survival and being relevant in the competitive marketplace. Therefore, companies are looking to the CIO / CTO to help them understand and implement sophisticated digital tools on a greatly accelerated timeline.
Adopting Work-From Anywhere
We were enabling remote workforce in secure virtual environments. We have used collaboration tools like Office 365, Microsoft teams, which helped us to do meetings, town hall, training, etc. We also implemented a mobility app for the sales team, field force automation, etc. We setup VPN access to users to ensure security of transactions.
Safety of our customers was of utmost importance to us. We implemented a contactless ordering platform - Digital menu, Digital ordering, e-bill, Digital payment and NPS.
Redesigning IT & Security strategy
We see these are opportunities rather than threats. We have planned the migration of our workload to the cloud even before COVID-19. We have integrated all the delivery platforms to Point of Sales. We believe there will be a shift in e-commerce and m-commerce to conversational commerce and we are coming up with our offerings capitalizing the same.
The current focus is on the quick deployment of new digital business models. Medium-term, we will be filtering successful business models and optimizing the same.
Happiest Minds brings in an innovative GenAI chatbot
Happiest Minds Technologies has announced the new GenAI chatbot - ‘hAPPI...
Government mandates encryption for CCTV cameras to ensure netw
In the wake of issuing an internal advisory on securing CCTV cameras at g...
TRAI recommends allowing only Indian entities to participate i
The Telecom Regulatory Authority of India (TRAI) has recommended that onl...
Galaxy AI is available on more devices with Samsung One UI 6.1
Samsung has expanded the range of smartphones to which One UI 6.1 and Gala...
HIMACHAL FUTURISTIC COMMUNICATIONS LTD.
DIGISOL SYSTEMS LTD.
IBALL WORLDWIDE PVT. LTD.
NUMERIC INDIA, A Group Brand Legrand
Technology Icons Of India 2023: C P Gurnani
CP Gurnani (popularly known as ‘CP’ within his peer group), is the...
Technology Icons Of India 2023: Hari Om Rai
Hari Om Rai is the Co-founder, Chairman & Managing Director of Lava In...
Technology Icons Of India 2023: Ritesh Agarwal
Ritesh Agarwal Founder & CEO of OYO Hotels & Homes-World’s fastest g...
New defence PSUs will help India become self-reliant
MIL, India’s biggest manufacturer and market leader is engaged in Pr...
RailTel connecting every corner of India
RailTel is an ICT provider and one of the largest neutral telecom infr...
STPI encouraging software exports from India
Software Technology Parks of India (STPI) is an S&T organization under...
TEXONIC INSTRUMENTS
Texonic has carved a niche for itself in the Technology Distribution i...
IRIS GLOBAL SERVICES PVT. LTD.
Iris Global services is one of the leading distribution houses that d...
RAH INFOTECH
RAH Infotech is India’s fastest growing technology value added dist...