IndiGo CEO Ronojoy Dutta on Hackers trying to open communication channel with them
By MYBRANDBOOK
IndiGo reported on December 31st that some of its servers were subject to a hacking incident earlier that month. The airline said that it was able to restore the systems within a short span of time with minimal impact. Though it alerted the stakeholders on New Year's Eve that some segments of data servers were breached, and hence, there is a possibility that some internal documents may get uploaded by the hackers on public websites and platforms.
IndiGo's CEO Ronojoy Dutta says that it's hard to know what kind of data may have been extracted by the hackers, and the airline is in the wait-and-watch mode. "I don't know what the hackers got exactly. We tried to find out but it's hard to exactly pinpoint what might have gone, and what might not have gone. Honestly, we don't know at this point. There has been almost zero impact. We got an early warning, and people jumped on it, and closed it quickly. We have a war room for these sorts of things. Our operations were not affected at all. Not a single flight got cancelled. Within a few hours, we were back. But there was a breach for a few hours."
The Indian cyberspace has been constantly attacked by hackers during the pandemic, which in some cases are state-sponsored. In November, for instance, National Cyber Security Coordinator Lt Gen (retd) Rajesh Pant reportedly said that the cyberattacks have gone up manifold during pandemic, and nearly four lakh malwares are found every day in addition to 375 cyberattacks. Following the border clashes between India and China last year, the Chinese unleashed their cyber warfare against Indian companies, particularly in the PSU sector.
IndiGo's Dutta says that the reason the airline is not speaking too much on the issue is because it doesn't want to encourage further bad behaviour with other players. "I think we had a narrow escape. It was contained quickly. Of course, our antenna is now up. We are putting a lot more additional defences to make sure it never happens again. They (hackers) tried to open a communication channel with us, and we said we are not interested," Dutta recalls.
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