Heritage Group leveraging technologies for best possible results
By MYBRANDBOOK
Manikkam Subramaniam
Sr. VP
Heritage Group
Key Priorities of 2020
As a CIO there are a series of responsibilities. The priorities staying abreast of the recent trends. With the importance of a web presence taking up the limelight, businesses have been moving to the digital world in the hopes of increased exposure and rapid growth. Increasingly, more companies are investing in IT solutions for improved performance.
While an online presence is a basic technology needed for businesses, the efficient and organized management of data and information requires the implementation of specific technological tools. These are some of the technologies that we have implemented in our business for the best possible results.
Inventory Management Systems
Keeping track of where our stock is located and the exact contents of the warehouse is vital. This is where inventory management becomes relevant. An efficient inventory management software through which we have automated the inventory routines. It has also helped in ensuring that we have the right inventory on hand at the right time. Integrating the Inventory Management System with our back office and accounting operations has made the implementation even more effective. This enables us to make well-informed decisions, provide services predictably to the customers, minimize errors in the operations and reduce labour costs considerably.
Customer Relationship Management (CRM) Software
The interactions with our customers are highly valuable for our company. Effective communication with clients is key to increasing our profits.
Our CRM systems can keep track of customer interactions, help in providing improved access to customer data, manage sales pipeline, optimize financial opportunities, analyse performance and so on. These systems are easily accessible and highly affordable.
Web-based Teleconferencing
Many companies have a global presence. With teams scattered across the world, it may become financially difficult for small business owners to conduct conferences where employees would need to travel to and from the location. Web-based teleconferencing tools make it easy to conduct long-distance meetings with multiple people any time. Various conference tools are already available in the market for free download and these do not require any special equipment.
Network Security
With technology becoming a valuable part of businesses, we have become vulnerable to cybercrimes. As small businesses start to shift their data and valuable information to the cloud, a rapid implementation of network security to prevent any data breach becomes extremely crucial. Network security is being made a priority to protect both, the company and the customers. Our company has implemented data encryption, mobile and Email security and so on. We also have a backup and disaster recovery system in place.
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