The global healthcare scenario presents a contrasting landscape
By MYBRANDBOOK
MUNENDER SOPERNA
CIO
Dr. Lal PathLabs
Below are some of the best practices which need to be followed in order to provide the best in class services to end customers and patients
1. Use of emerging technologies to enhance CX
2. Standardization of equipment & Gadgets
3. Presence everywhere - Accessibility of quality healthcare to end customers
4. Healthcare for everyone – Affordability & scalability
Challenges
At one end there are advanced medical devices, qualified medical professionals, and well-equipped hospitals and clinics, at the other end there is the rising cost of medical-care and ageing population trying desperately to fit in the complexity of the future. In the midst of all, there are lives whose hopes and struggles totally depend on how efficiently the healthcare companies combat the healthcare challenges and reduce this contrast to deliver better medical care.
The list of healthcare industry challenges today goes like this -
1. Harnessing Advanced Health Technology
2. Information and Integrated Health Services
3. Cybersecurity
4. Rising Healthcare Costs
5. Healthcare Regulatory Changes
Solutions
1. To harness the potential of healthcare technology to transform the health systems and develop a connected healthcare environment, healthcare leaders and clinicians need to forge closer ties with medical manufacturers and software application development companies.
2. A transition from relational to the non-relational database could help healthcare service providers handle large and unstructured data.
3. Some of the measures required to manage cybersecurity are -
a. Limit connected medical equipment access to trusted users
b. Structure proprietary networks and spend on segregating external and internal medical devices on enterprise networks
c. Follow application development security protocols
4. Here are a few things healthcare providers can do to reduce the healthcare costs for patients -
a. Provide local price variations to patients, either by healthcare providers or insurers
5. A lack of effort in following regulatory compliances by healthcare service providers could lead to entanglement in complex lawsuit and penalty. Healthcare providers need to create a platform to raise awareness and share information quickly with all the bodies.
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