“In 2021 the focus would be revisiting and strengthening core trading platform”
By MYBRANDBOOK
Dr. Mukesh Mehtah
CTO - Batlivala & Karani Securities
Key Priorities of 2020
During 2020 we revamped the entire technology infrastructure and moved to a 10G network and upgraded our SOC-NOC. So in 2021 the focus would be revisiting and strengthening core trading platform. 2021 would be time to rewrite all the Algo trading engine and HFT Business Line.
This is expected to give a huge push to the execution capabilities of the trades and will put a step ahead of the competitors. While our internal software development team will continue to deliver innovation and we will keep using more and more Open Source technology. We will continue to evaluate new products on Info Security, we strongly believe that any good and new product should be explored as hackers are always one step ahead of the curve.
Combining Breakthrough & Fusion approach
We always prefer for technology fusion instead of breakthrough, fusion is nonlinear, complementary, and cooperative. It blends incremental technical improvements from several previously separate fields of technology to create products that revolutionize markets.
In technology fusion, one plus one equals three. The companies add one technology to another and come with a solution greater than the sum of its parts. As it combines rather than replaces technologies, fusion requires a different mind-set and a new set of management practices.
Achieving Digitalization
It is almost three to four years that we all are riding on the Digital India drive. It is time to look and move ahead in the curve. While India is the fastest growing digital nation across the globe, we are also keeping ourselves ahead of the competitors by adopting mobile first practice across all business verticals. We have a huge technology infrastructure available and this is the right time to use the same for our success and indirectly helping India in making a $5 trillion economy.
“As a first step for better CX (Customer Experience), we will be migrating to a complete new version to our one LOB. We are targeting to bring Transaction, Research, Operation, CRM and Customer Reports to a single platform, this is expected to change the business operations and take it to the next level. We are already at the advanced stage of preparedness. Focus is to bring more openness and transparency in the processes, deliver a consistent customer experience.
Another step is to improve our customer facing team. From the customer’s point of view, we plan to bring more-more Self Service Options for customers (which indirectly eliminates errors or slippages by support staff) and also offer each customer unique personalized experience.”
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