Dhirendra Khandelwal, Managing Director - E Square System & Technologies Pvt. Ltd.
Future of India’s IT and E SQUARE
The Indian IT industry is playing a critical role in elevating the country’s global standing as a prime investment destination, with growth projections reaching new heights. According to IDC, India’s IT services market is expected to grow at a CAGR of 8.3% through 2027-well above the global average of 5.2%. This acceleration underscores the industry’s evolving capabilities and strategic relevance on the global stage.
Driving this growth are major advancements across key sectors. India’s data center infrastructure is on track to double capacity to 1,700 MW by 2026. AI-supporting technologies are forecasted to exceed $749 billion by 2028, and the cybersecurity market is set to grow to $4.8 billion by 2027. Increasingly complex IT ecosystems-spanning on-premises, private, hybrid, and multi-cloud environments-combined with rising demand for AI, GenAI, automation, and enhanced security, are shaping the future of IT services.
At E SQUARE, we go beyond one-size-fits-all approach. By investing in emerging technologies-such as modern data architectures, AI frameworks, and advanced cybersecurity, we empower enterprises to protect digital assets and unlock new growth opportunities across India’s evolving tech landscape.
Customer Receptiveness to Digital Change
Digital transformation has advanced from being a strategic initiative to becoming an operational necessity. One key observation is that successful digital transformation is increasingly about cultural and organizational adaptation, rather than merely technological implementation.
There is a significant change in the mindset of our customers. Organizations are looking for AI-powered tools to ensure round-the-clock support, reduce wait times, and enhance satisfaction. Customers are also recognizing the value of agility. Rather than implementing large-scale changes all at once, many are adopting a phased, incremental approach-learning from early implementations and scaling based on success. This allows them to mitigate risk while building internal confidence in digital adoption.
However, while some companies eagerly embrace change as necessary to stay competitive, others hold back due to legacy systems, workplace resistance, or cost concerns. Those that wait too long may find themselves falling behind and losing ground to faster-moving competitors.
Strategic Initiatives for Brand Growth
E SQUARE is undertaking a series of strategic initiatives to strengthen its brand and market presence. The company is expanding its reach both domestically and internationally to engage new customer segments. It is also positioning itself as a leader in Data and AI by driving innovation, sharing insights, and making meaningful contributions to the industry. To enhance visibility and demonstrate expertise, E SQUARE actively participates in targeted, industry-specific seminars and workshops. Additionally, the company is developing and documenting replicable success stories with key customers, applying these proven solutions across similar organizations and industries. Internally, E SQUARE is fostering a workplace that values diverse perspectives and promotes collaboration and innovation. The company is also integrating responsible business practices, highlighting its commitment to making a positive societal impact.
Approaches to Emerging Challenges
Our primary focus is addressing the critical talent gap in emerging technologies. We’ve developed an extensive internal capability acceleration program that systematically upskills our existing professionals through immersive learning experiences, mentorship from industry experts, certifications, and real-world project applications.’
Additionally, we’re adopting new technologies & solutions that reduce “Tech Friction” and ensuring seamless integration into existing business operations.
Gaining Customer Trust and Loyalty
Our core philosophy centers on addressing critical business challenges through cost-effective, cutting-edge technological innovations. We invest significantly in understanding each client’s industry context beyond their immediate technology needs, offering holistic guidance. By thoroughly understanding their business problems, we deliver tailored, cost-effective, and impactful solutions.
Our commitment extends well beyond project delivery through a 24/7 partnership model. We stay accessible whenever clients need guidance, support, or strategic input-positioning ourselves as an extension of their team rather than just an external vendor. This round-the-clock availability during crucial business moments underscores our dedication and fosters trust, transforming service relationships into long-term strategic partnerships.
Additionally, our subject matter experts (SMEs) undergo continuous national and international training and certifications to stay aligned with industry trends, regulations, and best practices. This enables us to speak our clients’ language and anticipate emerging needs.
By combining deep client understanding, continuous engagement, and industry expertise, we redefine expectations, moving beyond fulfilling obligations to becoming trusted advisors focused on delivering sustained business value and supporting our clients’ long-term success.
